Terms and Conditions
These Terms and Conditions govern access to and use of the Aurora Luxury website and the ways in which visitors can request information about the advertised services. The website presents concierge services but does not allow purchases or payments to be completed online.
Last updated: 11 November 20261. Website operator
Aurora Luxury di Giordano Andrea, a sole proprietorship with registered office at Via Primo Maggio 4, 10024 Moncalieri (Turin), Italy; VAT number IT13035270019; Italian tax code GRDNDR91C23L219U; Business Register reference REA TO-1334342. Email: info@auroraluxury.it; certified email (PEC): auroraluxury@pec.it; telephone: +39 340 6475643.
2. Purpose and use of the website
The website describes Aurora Luxury and its service areas, including automotive, luxury homes, yachts, jewellery and watches, private jets, fitness, luxury travel and membership. Text, photos and descriptions illustrate types of assistance and experiences, and do not guarantee the availability of any specific item, journey or service.
Visitors agree to use the website lawfully and not to interfere with its operation, compromise its security or misuse its content and distinctive signs.
3. Enquiries, proposals and engagement
Enquiries are submitted directly by email or telephone: this website has no forms, shopping cart or online checkout. An enquiry is not an order, does not activate a service and does not create a contract.
Before an engagement is agreed, the client is informed of the services included in the proposal, the respective roles of Aurora Luxury and any suppliers, the price or how it is calculated, applicable taxes, payment terms, timing and performance conditions, and any relevant amendment, cancellation or withdrawal provisions.
Each service is governed by an individual quotation and a separate agreement accepted by both parties, subject to applicable law. Quotations specify the service, the role of Aurora Luxury and any third-party providers, the charges and relevant cancellation and withdrawal conditions.
4. Third-party services and reservations
When arranging requests, Aurora Luxury may work with specialist partners and operators. Availability of vehicles, accommodation, flights, vessels and other services depends on the terms of the operator providing them. Where a supplier's terms apply to the client, those terms are disclosed before the relevant contract is entered into.
The identity of the contracting party and Aurora Luxury's role are specified in each service proposal. Nothing on this page restricts mandatory consumer rights under applicable law, including rights relating to travel and bookings.
5. Membership and ongoing services
Memberships are offered solely by way of a personalised quotation and a separate agreement. Duration, included services, fees, payment terms, amendments and termination are defined in the individual contract. There is no automatic renewal: any further term requires a new express agreement between the parties. No membership is purchased or charged through this website.
6. Consumer withdrawal rights
Where a contract with a consumer is concluded at a distance or off premises and the law so provides, the consumer has a right to withdraw within 14 days of entering into a service contract, subject to statutory exceptions. Instructions on exercising this right are provided before any such contract is made.
If a consumer expressly requests performance during the withdrawal period, the consequences under the Italian Consumer Code for services already performed may apply. Statutory exceptions for services supplied on specific dates or during specified periods also remain applicable where relevant. Nothing in these Terms prejudices mandatory consumer rights.
7. Intellectual property and content
Unless otherwise stated, trademarks, logos, text, graphics, photographs, videos and other website materials are protected by intellectual property law and by the rights of their respective owners. Personal viewing of the content is permitted; unauthorised reproduction, distribution or commercial use is prohibited, except where permitted by law.
8. Website availability and external links
Aurora Luxury seeks to keep information reasonably up to date, but content may change to reflect changes in offers, availability and services. The website may occasionally be unavailable due to maintenance or technical problems.
External links, including Instagram, lead to resources operated by independent parties and subject to their own terms. This does not affect liabilities that cannot be excluded under applicable law.
9. Governing law, disputes and contact
Use of the website is governed by Italian law, without prejudice to the mandatory protections available to consumers under any otherwise applicable law. Disputes involving consumers are subject to the statutory jurisdiction rules, including the consumer's place of residence where required by law.
For service enquiries or questions about these Terms: info@auroraluxury.it; certified email: auroraluxury@pec.it. Personal data processing is described in the website Privacy Policy and Cookie Policy.